Joyce Yeni Ong is a highly professional agent, as compared to many other agents I have encountered. She is an approachable agent who demonstrates professionalism, knowledge, and efficiency. She also ensures that any queries or issues raised are provided with fast and timely responses. We have since stopped our search for other agents. We thank her for her services thus far and we would like to compliment her greatly for her effort. We look forward to continue working with her.
I have the pleasure to work with Joyce since 2017 as my agent for the residential unit in Estella Gardens. Frankly, I had a few agents marketing the rental of my units before engaging Joyce’s service. Skeptical because of my previous experience, I was not sure whether she could deliver my expectations when a friend of mine introduced her to me. Perceptions changed when I see how she demonstrated her commitment to rent out the unit. Unlike other agents, Joyce is not out to close the deal quickly as she placed my interest above personal interest. Displaying negotiation abilities and advice, her friendly dispositions coupled with a strong moral compass are attributes that I am pleased with and when complications arise during the tenure, she would find solutions to resolve them. In all, Joyce’s service level exceeds my expectation and when the time comes where another change is needed, I will not hesitate to call on her and to engage her expertise again.
Joyce is a passionate, reliable & hardworking real estate agent of whom I am pleased with her service rendered to me over the past 5 years. She is well equipped with market knowledge and is transparent in her dealing. She will constantly update me with her progress thus given me assurance that I can trust her with my house. Besides, she is approachable and always quick in her action to rectify and solve problems. I would highly recommend Joyce to anyone who need a professional real estate agent.
I will like to compliment one of your property agents from ERA. My husband contacted Ms Joyce Yeni Ong as we were interested in purchasing a condo unit in Chestervale. Joyce was very prompt in her service to help us in the viewing. She made careful enquiries about our selection needs and she was efficient in getting a few units according to our criteria for viewing. We managed to find one much to our satisfaction. She is professional in her role as our agent as the paperwork went on smoothly. The handover was completed within the stipulated time. It was a pleasant transaction. A dedicated property agent which I would highly recommend.
I will like to compliment one of your property agents from ERA. I am fortunate to have selected Joyce as my agent for renting out one of my common room in my condo unit. She is very knowledgeable, thorough and professional, and has assisted me to find a tenant with the price I wanted. However, after 3 months I and the tenant have some disagreement and have decided to terminate the contract earlier. During the last month notice, my tenant decided to find his way to break the contract earlier such as finding excuses to void the mutual agreement, delaying the last month payment and even complaint to ERA about Joyce. Being calm, Joyce has given me a lot of advice and ask me to stay put on one side while she will settle all the mess and ensure the tenant move out on 28th Aug 2016 instead of 19th Sep 2016 (Since I did not receive the payment even after 7 days allowance was given). During the last day (28th Aug 2016), the tenant had refused to move out and had even called the police. Being constant calmness, Joyce fronted the police and tenant. At the end, the tenant was instructed by the police to leave my premise together with all his things within 1 hour time. Thus, I was very surprise with Joyce as she did a lot more for me than I ever expected from an agent. I really appreciated how she was on top of things and how she kept me informed every step of the way. Mostly, I appreciated working with Joyce because she always showed integrity and patience, virtues that I find most commendable in a Property Agent. Good Job, Joyce! I would highly recommend you to anyone looking for rental, buying or selling of property. Thank you and best regards, Mr Gan